Privacy Policy

Information We Collect

We collect information to provide better bicycle rental services and ensure a safe, enjoyable experience for all our customers. The types of information we gather include:

• Personal Information: Name, email address, phone number, and billing address when you create an account or make a reservation
• Payment Data: Credit card information and billing details processed through secure payment gateways
• Rental History: Details about your bicycle rentals, including dates, duration, and bicycle types
• Location Data: GPS coordinates when using our mobile app to locate nearby bicycles and rental stations
• Device Information: Browser type, operating system, IP address, and mobile device identifiers
• Usage Analytics: How you interact with our website and mobile application

How We Use Your Information

Your information helps us deliver exceptional bicycle rental services and improve our offerings:

• Processing rental reservations and managing your account
• Facilitating secure payment transactions
• Providing customer support and responding to inquiries
• Sending rental confirmations, reminders, and important service updates
• Analyzing usage patterns to optimize bicycle availability and placement
• Improving our website, mobile app, and overall service quality
• Ensuring compliance with legal obligations and safety requirements

Your Rights Under GDPR

As part of our commitment to data protection, you have comprehensive rights regarding your personal information:

Data Protection and Security

We implement robust security measures to protect your personal information:

• SSL encryption for all data transmission between your device and our servers
• Secure data centers with 24/7 monitoring and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy best practices
• Incident response procedures for potential data breaches
• Compliance with industry-standard security frameworks

Data Sharing and Third Parties

We may share your information with trusted third parties only when necessary:

• Payment processors for secure transaction handling
• Cloud service providers for data storage and processing
• Analytics services to improve our platform performance
• Legal authorities when required by law or to protect our rights
• Business partners for integrated services (with your consent)

We ensure all third parties maintain appropriate data protection standards and use your information only for specified purposes.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Rental history and transaction records are typically maintained for seven years for accounting and legal compliance purposes. Account information is deleted within 30 days of account closure requests.

International Data Transfers

If you access our services from outside our primary operating region, your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for all international transfers, including standard contractual clauses and adequacy decisions.

Children's Privacy

Our bicycle rental services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will delete it immediately. Parents or guardians who believe their child has provided information should contact us immediately.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications or prominent website notices. Your continued use of our services after updates constitutes acceptance of the revised policy.